|
Energy Saving Controls Shipping Policy
We will ship your order using the shipper you selected during the checkout process. During normal business days, if your order is received before 3:30 pm Eastern time, we will attempt to package and ship your order the same day. This is dependent on the UPS pickup schedule and may vary. If we cannot ship your package that day, we will ship your order the following business day.
This policy is good for any order shipped within the continental United States.
Though rare, if your order does not meet UPS shipping criteria, we will contact you to discuss your options.
We reserve the right to end or change these shipping policies at any time.
PLEASE NOTE: All sales made by this company will be in full compliance with the laws of the United States of America. ESC does not ship outside North America.
For exporters placing orders with ESC, all United States laws apply, and additional paperwork must be completed if those products are to be shipped to end users outside the United States. Energy Saving Controls Returns Policy
RETURNS WILL NOT BE ACCEPTED WITHOUT THE FOLLOWING TERMS: - No returns will be accepted without a “Return Authorization” (RA) from ESC. Any returns sent via UPS or other common carrier, without prior written authorization, will not be accepted and will be sent back to customer at customer’s expense.
- New and unused products must be returned within 30 days of purchase or at the discretion of ESC.
- Items must be in original condition within date code and boxes must not be marked or damaged.
- Specially ordered items will be subject to vendor discretion and may be denied or subject to a re-stock fee.
- If an order is placed with a vendor and then cancelled and ESC cannot stop shipment from the vendor, customer will be subject to any re-stock fee or condition vendor imposes on ESC.
- Warranty Returns:
- All Warranty Returns must have written authorization from ESC before return can be made via, counter service or common freight carrier.
- Items must have warranty tag completed properly and attached to item.
- Customer must indicate on return tag specific reason for the return. “Defective Material” will not be accepted for the reason code.
- ESC will not be responsible for filling out the Warranty Return Tag (WRT).
- All Warranty Returns shall be subject to manufacturer’s date code policies. Any item past manufacturer’s date code policy may be denied.
- General Terms: ESC requests that when making any return or obtaining authorization please have the following information.
- Date of Purchase
- Sales Order Number & Invoice Number
- Customer PO Number
Your cooperation with these policies will allow us to process your returns and issue your credit or replacement more quickly and efficiently, Thank you for your understanding and cooperation.
|